BLVCKOUT CULTURE

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Refund Policy for BLVCKOUT GYM with Shop
Last Updated: 01/08/2023

Thank you for shopping at BLVCKOUT GYM! We want to ensure your satisfaction with our products from our online shop. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy below:

1. Eligibility for Refunds:
a. Damaged or Defective Products: If you receive a product that is damaged, defective, or not as described, you may be eligible for a full refund, exchange, or store credit. Please notify us within 7 days of receiving the product, and we will assist you in resolving the issue.
b. Change of Mind: If you change your mind about a purchase, you may request a refund within 7 days from the date of delivery. To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when you received it. Please note that return shipping costs will be the customer’s responsibility.

2. How to Request a Refund:
To request a refund, please follow these steps:
a. Contact our customer support team at blvckoutgym.shop@gmail.com or +351 924 873 984 and provide the order number and reason for the refund request.
b. Our customer support team will guide you through the return process and provide you with any necessary instructions.
c. Ship the product back to us in its original packaging, along with a copy of the order confirmation or packing slip.

3. Refund Process:
a. Once we receive the returned product and verify its condition, we will process the refund within 10 business days.
b. Refunds will be issued to the original payment method used during the purchase.
c. If you are eligible for a refund but prefer store credit or an exchange, please inform our customer support team, and we will accommodate your request accordingly.

4. Non-Refundable Items:
Certain items are non-refundable and not eligible for return. These include:
a. Digital products or services, such as memberships.
b. Personalized or custom-made products.
c. Products that have been used, damaged, or altered after delivery.

5. Shipping and Handling Costs:
a. If your refund request is due to a damaged or defective product, we will cover the return shipping costs.
b. For change-of-mind returns, the customer is responsible for the return shipping costs.

6. Missing or Lost Packages:
If your order does not arrive or is lost during shipping, please contact our customer support team as soon as possible. We will work with the shipping carrier to investigate the issue and find a suitable resolution.

7. Changes to the Refund Policy:
We reserve the right to modify this refund policy at any time without prior notice. The most recent version will be posted on our website, and any changes will apply to future purchases.

If you have any questions or concerns about our refund policy or need assistance with a return, please contact us at blvckoutgym.shop@gmail.com or +351 924 873 984.

By making a purchase from our shop, you acknowledge that you have read, understood, and agree to abide by this refund policy.

BLVCKOUT GYM
Rua Rodrigo Sarmento de Beires 13B, 2840-069 Paio Pires
Portugal
improvisejourney@gmail.com
+351 924 873 984

You can get your product at your own address or you can pick it at:

BLVCKOUT GYM
Rua Rodrigo Sarmento de Beires 13B, 2840-069 Paio Pires
Portugal